RETURNS AND REFUNDS

TISKA London (the “Vendor”) aims to guarantee your full satisfaction. If for any reason you are not satisfied with your order, you may exercise your right to return purchased products within 15 days from the date on which you received them from www.tiskalondon.com.

General Information

You can generate your RAN within 15 days from the date of delivery of your items, and ship your return within 15 days from the creation date of the RAN. You can ship items exclusively from the country they were sent.

Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you. If you return an item that is faulty, the shipping costs will be refunded.

Items must be returned in their original packaging with the swing tags attached.

TISKA London does not take responsibility for damage that occurs during the return process; please ensure that the goods are well protected when returned to us.

It is possible to make a return and get a refund, both in the case of damaged products or if the items did not meet your needs, regardless of their quality (for example: wrong size).

TISKA London is not able to accept responsibility for returns lost in transit and therefore we recommend all returns are sent by recorded delivery. It is advisable to obtain a proof of postage if using the Post Office.

If you have met all the conditions requested, the Vendor will refund you the price of the products purchased. You will be notified if the returned products cannot be accepted due to failure to comply with the conditions set out above. In this case, you may choose to have the products returned to you at your own expense. If you refuse this delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Send us an email with your doubts and questions: we will be happy to assist you. email kim@tiskalondon.co.uk

Refund

After the Vendor has received the returned products and checked that all the requirements have been met, you will receive an email confirming acceptance. Whatever the form of payment you used (credit/debit card or cash on delivery), the refund procedure will start as soon as possible, at least within fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.

The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

The refund method will follow the payment method:

CREDIT CARD PAYMENT: the refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank. Remember that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;

PAYPAL PAYMENT: the refund will be visible on your PayPal account within 48 hours of receiving the email confirming the refund. Repayment to the credit card you use with your PayPal account depends on the credit card issuer.

You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification. For orders cancelled prior to shipment, the refund will be made within 3 working days of the acceptance of the request.

If your order has been shipped outside of the EU, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.

 

Faulty items purchased more than 3 months previously

If any of your items become faulty as a result of a manufacturing quality issue despite being cared for correctly, you may return it for either a repair, exchange or an online credit. Once we have received the faulty item, we will carry out a thorough investigation and contact you with our outcome. Unfortunately we are unable to offer a refund if it has been more than 3 months since the item was originally purchased. Please contact our Customer Service Team either by emailing kim@tiskalondon.co.uk. to discuss in more detail and to arrange your return with them.

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