Privacy Policy

Introduction

This is the privacy policy for TISKA London (“we” or “us”), which operates the website https://tiskalondon.com (the “Website”). We are committed to protecting your information and respecting your privacy. By using our Website, you accept that this privacy policy applies to you under our Terms & Conditions. Please read it carefully.

If we change our privacy policy, we will post any changes on this page and, where appropriate, notify you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

For the purposes of General Data Protection Regulation, we are the “data controller” and are responsible for this privacy policy and the handling of your data.

Data we collect and store

In order to deliver our services to you effectively, we may ourselves, collect store and process the following data, which you give us directly when you interact with the Website: (i) contact data (e.g. name, address, city, postcode, telephone number, email address), (ii) financial data (e.g. bank account number, sort code, credit card details, debit card details), (iii) user identification data (e.g. IP address, login information, browser type and version, time zone setting, browser plug-in types, operating system and version) and (iv) user behaviour data (e.g. URL clickstreams, products/services viewed, page response times, download errors, page visit lengths, page interaction data, telephone numbers used to call us)

This happens, e.g., when you create an account, complete online questionnaires, participate in any discussion board or social media function, enter a competition, correspond with us, receive any services, or make any transactions with us. The collection of this data is sometimes automatic.

We hold only the necessary data to process your order and to issue personalised emails. We hold it only for as long as it is still relevant, while you are actively engaging with our newsletters or website.

Data third parties collect

Certain third party service providers we use may collect your data. We include, below, details on the relevant data collected, the purposes for which such data is collected and any third party providers we use that collect such data.

  • Google Analytics. This is a web analytics service, which allows us to track the use of the Website, prepare reports on user activity and share them with other Google services (service provider – Google Inc.; place of processing – USA; privacy policyopt-out.
  • PayPal. this service processes payments for us (service provider – PayPal, Inc.; place of processing – USA; privacy policy
  • Facebook. This provides an online advertising and remarketing service for us (service provider – Facebook Ireland Ltd.; place of processing – US; privacy policy
  • Pinterest. This is a conversion tracking service for us (service provider – Pinterest, Inc; place of processing – US; privacy policy
    Where we store your dataThe personal data we collect is processed at our trading address and in any other places where the parties involved with the processing are located. As part of the services offered to you through our website, the data that we collect from you may be transferred to and stored in countries outside the European Economic Area (the “EEA”). It may also be processed by staff who work outside the EEA who work for us or one of our suppliers, for example in processing your payment details, fulfilling your order, and providing administration and support services.By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy policy.
  1. How your data is used

    We may use your data for the following purposes:

    • Marketing purposes. e.g. advertising, newsletters, public relations, providing information, products and services that you ask for or (with your consent) which we think may interest you, permitting (with your consent) certain third parties to provide information about goods or services that we feel may interest you.
    • Improving your experience of the Website. e.g. ensuring that our website content is presented to you in an effective manner, notifying you of any changes to our service, optimising the pages you are directed to.
    • Helping us to deliver our services to you better. e.g. carrying out our obligations under any contracts entered into with you, measuring our performance in terms of sales or otherwise, maintaining accounts & records.
  2. When we can give your data to third parties

    We are allowed to release your information to businesses in our corporate group, business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, to a potential purchaser of us or a business in our corporate group, to protect against fraud or credit risks, and as required by law or when we believe that disclosing the information is necessary to protect our rights, protect your safety or the safety of others or respond to a request from a governmental body.

  3. Marketing

    We may use your Identity, Contact, Technical Usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide what products, services and offers may be relevant to you.

    We might market to you via the following methods:

    – Email Marketing. If you have previously bought products from us or have registered your details with us. We will only send you marketing communications if you opted into receiving marketing at the time and so given us your express consent (which you may withdraw at any time – see Opting out below).

    – Social Media. We may also provide third party social media platforms with certain data in order to create targeted ads for you.

    – Direct Mail. We may occasionally send seasonal postal marketing. You can opt out of this at any time

  4. Opting Out

    You can opt out of our email marketing at any time by unsubscribing from our newsletter or emailing kim@tiskalondon.co.uk asking us to remove you from our mailing list.

    To stop receiving marketing from us by post please also contact our team directly at kim@tiskalondon.co.uk

    If you have opted out of our email marketing services, you may still continue to see target ads on social media platforms. Please check the social media platforms for more details on how to opt out of seeing these ads.

  5. Your rights

    You may choose not to provide us with personal data and you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the website and browse its pages. However, we may not be able to process transactions without personal data. You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at kim@tiskalondon.co.uk

    Under the Data Protection Act 1998, you have a right of access to the personal information we hold about you. If you wish to exercise this right, please send a request to kim@tiskalondon.co.uk

  6. Links to other websites

    We may show links on our website to the websites of other businesses. This privacy policy applies only to our website and not to any other websites. Each third party website may have privacy policies different from this privacy policy and you should comply with these policies. If you visit other websites, we are not responsible for the privacy practices or content of those sites.

  7. The security of your data

    We take your privacy seriously and have implemented this privacy policy to help keep your personal and financial information secure. We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. To protect your financial information, we use SSL technology to encrypt all payment transactions. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from our website or through the use of our services, and you provide this information at your own risk.

    TISKA London cannot be held liable for theft, loss or unauthorised access, interception or damage to your data. You acknowledge that you understand these risks. Where we have given you a password, you are responsible for keeping such a password confidential. We ask that you do not share any password with anyone. If you believe your privacy has been breached, please contact us immediately on kim@tiskalondon.co.uk

  8. Miscellaneous

    If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. We may monitor and record phone conversations or email communications between you and our employees for training and quality assurance purposes. You can read more about data protection law by visiting the Information Commissioner’s website, where you can also view our data protection notification. Thank you!

 

Cookies

Cookies are text files containing small amounts of information which allow our site to recognise your device and are downloaded to your device when you visit a website if you agree to the site doing so. Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie.

Cookies are useful because they allow a website to recognise a user’s device and are widely used in order to either make websites, work more efficiently, let you navigate between pages, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Our site uses cookies to distinguish you from other users of tiskalondon.com. This helps us to provide you with a better experience when you browse our website and make improvements. Some of the cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites. Please note that our advertisers and affiliates may also use cookies, over which we have no control.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies and download them onto your device when you log on to our site.

Change Browser Settings

If you don’t change your browser settings and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device.

Whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your Browser Settings, our Website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again.

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu

 

 

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