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Ice Hotel main hall

Contact and FAQ

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Contact and FAO | Customer Service – TISKA London

Do you provide International delivery?

TISKA London can deliver to anywhere across the globe and it is completely free.

How long before I receive my beautiful TISKA London garment?

TISKA London is proud to be a slow fashion designer, each garment is designed and made with love, hence, your purchase will take anywhere between 10 days and 3 weeks to arrive at your door. Please be sure to check the information provided in the SHOP, for exact production timings.

How do I track my order?

Each order is personally sent by the designer and tracked via royal mail courier. TISKA will send an email of confirmation with your unique tracking number.

Can I speak to the designer personally?

Of course, Kimberley actually encourages you to get in contact with her personally to discuss anything to do with TISKA London. We believe in building a like minded fashion community. Email Kimberley at kim@tiskalondon.co.uk.

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our privacy policy

Where are the items made?

Production is kept within the UK, keeping within the slow fashion movement and supporting the British economy. Wherever possible fabric is made within the UK. A close eye is kept on where the cloth comes from to ensure ethical and sustainable practice is kept.

How do I return an item?

If, for any reason, you are not 100% satisfied with TISKA London, please do email

TISKA London is committed to working closely and personally with each and every customer to ensure a complete and happy shopping experience.

What is your returns policy?

Within 15 days of purchase if you are not 100% happy with the product or service from TISKA London we will refund you in full. Clothes must be returned in condition delivered, with tags  and packaging. Please click here for full details >>

Lilya in cream dress
Lilya in cream coat
Lilya in black hooded blouse
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